Answers to common questions about RefurbCertified certification, audits and verification.
Yes. Anyone can verify an active certificate using our public registry at /verify.
Rely on the registry only. If a website displays the RefurbCertified badge without a matching active certificate, report it using the report form: every report is reviewed by the compliance team.
No. RefurbCertified is a private, voluntary certification. It is not issued by a public authority and does not replace statutory guarantees. Its value rests on published criteria and on every certificate being verifiable in the registry.
Any organisation involved in refurbishing, reselling or distributing refurbished electronic devices may apply, subject to meeting eligibility criteria.
Typical timelines range from 4 to 8 weeks depending on audit scheduling and documentation readiness.
Pricing is public: an application fee depending on the plan (initial audit included), then an annual audit and a renewal. Every amount is detailed on the pricing page. No payment guarantees a certificate.
Certificates are valid for two years, subject to ongoing compliance and successful renewal audit.
Organisations receive detailed findings and may reapply after addressing non-conformities.