Appeals
How to challenge a certification decision, audit score or suspension.
Any certified or applicant organisation may challenge a RefurbCertified decision. The procedure is free, documented and reviewed by a committee independent of the initial file.
Dispute deadline
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Via merchant dashboard or registered email to disputes@refurbcertified.com with file number, detailed grounds and attachments.
Within 5 business days. A manager independent of the initial file is assigned.
Review by dispute committee (different members from initial committee). Written hearing option for applicant.
Uphold, cancel, partial re-audit or request for additional evidence — explained in writing.
Final notification. If disagreement persists, optional external mediation (accredited third party).
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Final decision targeted within 30 business days of complete file receipt. Timelines may extend if additional evidence is requested — applicant is informed.
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