Anti-counterfeiting policy

01

Verify a certificate

• Go to /verify and enter the certificate number (e.g. RC-2026-XXXX)
• Scan the QR code on the official RefurbCertified certificate
• Use the live widget — only data loaded from our servers is authentic
• Check status: valid, expired or suspended, with dates and certified criteria

02

Report a suspicious certificate

1. 01

   Gather evidence

   Site URL, screenshots, certificate number claimed, description of suspicious use.

2. 02

   Submit report

   Via « Report a problem » form on the certificate /verify page, or email abuse@refurbcertified.com.

3. 03

   Acknowledgement

   Within 48 business hours. A report reference is provided.

4. 04

   Investigation & action

   Cross-check, contact identified organisation if applicable, certificate suspension or public notice if fraud confirmed.

03

Report handling

• Priority for reports involving consumers or marketplaces
• Investigation within 10 business days for substantiated cases
• Coordination with authorities possible for commercial fraud
• « Suspended » status published on registry for confirmed counterfeiting

04

Sanctions

• Immediate certificate suspension or withdrawal
• Status published on /verify for all to see
• Prohibition of RefurbCertified label use
• Notification to partner platforms and marketplaces
• Civil or criminal proceedings depending on severity and jurisdiction

Related documents

• Verify a certificate
• Dispute resolution
• Label rules