Independent audit
Detailed steps, required evidence and possible outcomes of a RefurbCertified audit.
Every RefurbCertified audit follows the same documented process regardless of applicant. Auditors are accredited, independent and receive no remuneration linked to audit outcome.
Transparent findings
01
A full audit covers all ten standard criteria. Typical duration is 1–3 days depending on organisation size, plus prior document review.
02
Eligibility check and assignment of an independent auditor — with no commercial link to the applicant.
Audit window scheduling, required document list and secure auditor portal access.
Policy and evidence analysis before operational audit. Additional requests if needed.
Direct evaluation of operations, staff interviews and on-the-ground evidence verification.
Auditor produces a scored report with APPROVE, REJECT or NEEDS_MORE_INFO recommendation — no final decision.
Certification committee reviews the file and decides. Applicant is notified in writing.
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From submission to decision: 4–8 weeks on average, depending on document responsiveness and auditor availability. Exact timelines are communicated at each stage.